At 11k, we believe that betting and casino gaming are forms of entertainment — and like all entertainment, they should remain enjoyable, controlled, and within your personal limits. Our Responsible Gaming programme provides every player in Bangladesh with the tools, information, and support needed to stay in control at all times.
From setting daily deposit limits to taking a complete break from the platform, 11k puts you in the driver's seat. Every tool below is available to all registered players at no cost and can be activated directly through your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your 11k account. Once a limit is active, it cannot be increased for 24 hours — giving you a natural cooling-off buffer. Reductions take effect immediately.
Decide in advance how long each gaming session should last. When your chosen time limit is reached, 11k will display a clear notification and, if you choose, automatically log you out — preventing unplanned extended play.
Need a short break? Activate a time-out period of 24 hours, 48 hours, one week, or one month. During a time-out your account is suspended from all betting and gaming activity, but your funds and data remain safe and accessible once the period ends.
If you feel that gambling is having a negative impact on your life, you can self-exclude from 11k for a minimum of 6 months or up to 5 years. During this period you will be blocked from accessing your account, and any attempts to register a new account will also be blocked.
In addition to deposit controls, you can set a ceiling on the amount you are permitted to lose within a given period. This proactive tool ensures that a bad run of results cannot spiral beyond the financial boundary you have set for yourself.
Enable periodic pop-up notifications during your session that display how long you have been playing, how much you have wagered, and your net win or loss position. These gentle nudges help you stay aware and make informed decisions in real time.
11k operates exclusively for adults aged 18 years and over. This is not merely a platform rule — it is a core ethical responsibility. Gambling can be harmful to young people whose decision-making processes are still developing, and 11k takes every practical measure to prevent minors from accessing the platform.
Age Verification at Registration: Every new account must pass a rigorous KYC (Know Your Customer) verification process before deposits or withdrawals can be made. This process requires the submission of a government-issued identity document such as a National ID card, passport, or driving licence — all of which confirm the account holder is at least 18 years of age.
Ongoing Monitoring: In addition to the initial verification, 11k's compliance team continuously monitors account behaviour for patterns that may indicate underage play and investigates any suspicious activity promptly.
Parental Controls: If you are a parent or guardian and are concerned that someone under 18 in your household may be accessing 11k or other online gambling platforms, we strongly recommend using third-party parental control software to restrict access to gambling websites on shared devices.
Reporting Underage Play: If you have reason to believe that a person under the age of 18 has registered an account on 11k, please contact our support team immediately at support@11k.today. All such reports are treated with the utmost seriousness and investigated without delay. Accounts confirmed to belong to minors are permanently closed and any deposits are returned in full.
Recognising the warning signs is the first step toward getting help. If any of the following apply to you or someone you know, please use 11k's support tools or reach out to a professional organisation.
Remember: Gambling at 11k should be a source of entertainment, not a way to make money or solve financial problems. If you are experiencing financial hardship, please seek independent financial advice rather than turning to gambling for relief.
Activating any of 11k's responsible gaming tools takes less than two minutes. Follow the steps below or contact our 24/7 support team if you need assistance setting up your preferred controls.
Visit 11k.today and sign in using your registered username and password. Ensure you are on a private, secure connection — particularly if you are using a mobile device on a public network.
Click on your profile icon in the top-right corner of the platform. From the dropdown menu, select "Account Settings", then choose the "Responsible Gaming" tab from the left-hand navigation panel.
You will see clearly labelled options for Deposit Limits, Loss Limits, Session Time Limits, Reality Check Reminders, Time-Out, and Self-Exclusion. Select the tool you wish to activate and follow the on-screen instructions.
Enter your chosen limit amount or time period. For deposit and loss limits, amounts are denominated in BDT (Bangladeshi Taka). For time-based limits, select your preferred duration from the available options.
Review your settings and click "Confirm". You will receive a confirmation email at your registered address. Protective limits (reductions, time-outs, self-exclusion) take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period.
If you prefer to set up responsible gaming controls via our support team — or if you wish to request self-exclusion urgently — contact us at support@11k.today. Our team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will process your request as a priority.
| Tool | Periods Available | Effect Time |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate |
| Loss Limit | Daily / Weekly / Monthly | Immediate |
| Session Limit | 30 min / 1 hr / 2 hr / Custom | Immediate |
| Reality Check | Every 15 / 30 / 60 min | Immediate |
| Time-Out | 24 hr / 48 hr / 1 wk / 1 mo | Immediate |
| Self-Exclusion | 6 mo / 1 yr / 2 yr / 5 yr | Immediate |
Increasing an existing limit (e.g., raising your daily deposit cap) always requires a 24-hour waiting period. Reducing a limit or activating a time-out or self-exclusion takes effect immediately with no waiting period.
The following self-assessment questions are adapted from widely recognised problem gambling screening tools. They are designed to help you reflect honestly on your relationship with gambling. This is not a clinical diagnosis — it is a private, personal check-in.
If you answer "Yes" to three or more of these questions, we strongly encourage you to use 11k's self-exclusion or time-out tools and to consider reaching out to a professional support organisation. All self-assessments are completely private and are not shared with 11k staff.
Gambling problems can develop gradually and are often not obvious to the person experiencing them. Asking yourself these questions regularly — not just when things feel out of control — is a healthy habit for any player.
Answering "Yes" to any of these questions does not make you a "problem gambler" — but it is a signal worth paying attention to. Early action is always more effective than waiting until a problem becomes severe.
If you feel that gambling is negatively affecting your life or the lives of those around you, reaching out is the bravest and most important step you can take. 11k's support team and the resources below are here to help — free of charge, without judgement.
Our responsible gaming specialists are available 24 hours a day, 7 days a week. Contact us to activate self-exclusion, set up limits, or simply talk through your concerns in a safe, confidential environment.
Response within 2 hours • Available 24/7 BST
A fellowship of people who share their experience, strength, and hope with each other in order to recover from gambling problems. Meetings are available both in-person and online for players across Bangladesh and internationally.
Contact via their global network — search "Gamblers Anonymous Bangladesh" for local meeting information.
Bangladesh's National Mental Health Helpline provides confidential support to individuals experiencing mental health difficulties, including gambling-related anxiety, depression, and financial stress. Calls are free of charge.
Kaan Pete Roi (Bangladesh): 01779-554391 — displayed as plain text, not a clickable link.
Urgent Self-Exclusion: If you need to be excluded from the 11k platform immediately — right now — send an email to support@11k.today with the subject line "Urgent Self-Exclusion Request". Include your registered username or email address. Our team will process your request as an absolute priority and your account will be suspended within one hour of confirmation.
Responsible gaming is not an afterthought at 11k — it is built into the foundation of how we operate. Below is a clear statement of the commitments we make to every player registered on the 11k platform in Bangladesh.
These commitments reflect 11k's belief that a sustainable, trusted platform is one that puts the long-term wellbeing of its players above short-term revenue considerations.
Whether you are a casual player enjoying BPL cricket betting or a regular casino games enthusiast, these practical guidelines will help ensure gambling stays a positive part of your entertainment.
Set your limits, explore our games at your own pace, and remember — 11k is here for entertainment. If you ever need assistance, our support team is available around the clock.