This Privacy Policy explains how 11k collects, uses, stores, and protects personal data submitted by users of the 11k.today platform. Your privacy matters to us, and we are committed to handling your information with care and transparency.
These cards summarise the core principles of 11k's approach to data privacy. They complement but do not replace the full legal text below. Please read the complete Privacy Policy before using the platform.
11k collects only the personal information that is strictly necessary to operate the platform, verify your identity, process transactions, and meet our legal obligations. We do not collect data speculatively.
All data transmitted to and from the 11k platform is protected by 256-bit SSL encryption. Account data is stored on secured servers with restricted access controls and routine security audits.
You have the right to access, correct, and request deletion of your personal data held by 11k. You may also request a copy of the data we hold about you at any time by contacting our support team.
11k does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your data is used solely for the purposes described in this Privacy Policy.
11k uses cookies and similar tracking technologies to improve platform performance and user experience. This policy explains which cookies we use, what they do, and how you can manage your preferences.
You may opt out of receiving marketing communications from 11k at any time by following the unsubscribe link in any email we send you or by contacting our support team directly. Transactional messages are unaffected.
Important Notice: By registering an account, making a deposit, or otherwise using the 11k platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you must not use the platform.
11k ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the 11k platform at 11k.today (the "Platform"). This Privacy Policy sets out in clear terms what personal data we collect, the purposes for which we process it, the legal bases on which we rely, and the rights available to you as a data subject.
This policy applies to all users of the Platform, including registered account holders, visitors who browse without registering, and individuals who contact our support team. It covers personal data collected through the Platform website, any associated mobile interfaces, email correspondence, live chat, and any other channel through which you communicate with 11k.
This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this policy and those documents with respect to data privacy matters, this Privacy Policy shall prevail.
For the purposes of this Privacy Policy, 11k acts as the data controller in respect of personal data collected from users of the Platform. As data controller, 11k determines the purposes and means by which your personal data is processed.
If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our data privacy team directly at:
The categories of personal data that 11k may collect about you include, but are not limited to, the following:
11k collects personal data through the following means:
11k processes your personal data only where a valid legal basis exists. The following table summarises the primary legal bases we rely on:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Processing deposits and withdrawals | Performance of a contract |
| Identity verification (KYC) | Legal obligation |
| Anti-money laundering screening | Legal obligation |
| Fraud prevention and platform security | Legitimate interests |
| Responsible gaming monitoring | Legal obligation / Legitimate interests |
| Customer support communications | Performance of a contract |
| Sending promotional and marketing emails | Consent |
| Platform analytics and improvement | Legitimate interests |
| Compliance with legal obligations | Legal obligation |
11k uses the personal data it collects for the following specific purposes:
To create and manage your 11k account, authenticate your identity at login, process your deposit and withdrawal requests, administer bonuses and promotions, and maintain accurate account records in accordance with our Terms and Conditions.
To verify your age and identity as required for responsible gaming compliance, to conduct anti-money laundering (AML) and counter-terrorist financing (CTF) checks, and to respond to lawful requests from regulatory authorities or law enforcement agencies.
To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct. This includes automated risk scoring, IP analysis, and behavioural pattern monitoring. Legitimate interests pursued by 11k include the protection of the Platform, the integrity of games and betting markets, and the protection of other users.
To monitor gaming activity for signs of problem gambling, to enforce deposit limits and self-exclusion periods set by users, and to deliver responsible gaming interventions where appropriate. This processing is both a legal obligation and a core operational commitment of 11k.
To respond to your support enquiries, resolve disputes, and maintain a record of communications for training and quality assurance purposes.
Where you have given your consent, to send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, cricket and sports betting promotions, and platform news. You may withdraw this consent at any time.
To understand how users interact with the Platform, identify areas for improvement, measure the effectiveness of promotional campaigns, and develop new features. Where possible, analytics data is aggregated and anonymised.
Core Commitment: 11k does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. Data sharing is limited to the specific circumstances described below.
11k may share your personal data with the following categories of third parties:
All third parties with whom 11k shares personal data are required to maintain appropriate technical and organisational security measures and to process your data only for the purposes for which it was shared.
11k primarily stores and processes user data within secure data centres. In some cases, the operation of the Platform may require the transfer of personal data to third-party service providers located outside Bangladesh. Where such transfers occur, 11k takes appropriate safeguards to ensure that your data is protected to a standard equivalent to the protections described in this Privacy Policy.
Such safeguards may include contractual clauses requiring the recipient to apply equivalent data protection standards, or reliance on the recipient's participation in a recognised data protection framework. If you would like more information about the safeguards applicable to a specific transfer, please contact us at support@11k.today.
11k retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and accounting obligations. The following retention guidelines apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure | Legal / AML obligation |
| KYC verification documents | Duration of account plus 5 years after closure | Legal / regulatory obligation |
| Transaction and financial records | 7 years from date of transaction | Accounting and tax compliance |
| Betting and gaming activity logs | Duration of account plus 3 years after closure | Dispute resolution / responsible gaming |
| Support communications | 3 years from the date of the last communication | Dispute resolution / quality assurance |
| Marketing preferences and consent records | Until consent is withdrawn, plus 2 years | Consent compliance |
| Technical and device logs | 13 months on a rolling basis | Security monitoring / fraud prevention |
At the end of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.
The 11k Platform uses cookies and similar technologies (such as web beacons and pixel tags) to operate the Platform, remember your preferences, analyse usage, and — where you have consented — to deliver relevant promotional content.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function. Enables login sessions, security tokens, and routing. Cannot be disabled. | Session / up to 24 hours |
| Functional | Remembers your preferences such as language settings and game display options. | Up to 12 months |
| Analytics | Collects aggregated data on how users navigate the Platform to help us improve performance and content. | Up to 13 months |
| Marketing | Tracks engagement with promotional content and measures the effectiveness of campaigns. Only set with your consent. | Up to 30 days |
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling strictly necessary cookies may prevent parts of the Platform from functioning correctly. Detailed instructions for managing cookies in the most common browsers are available from the browser's own help documentation.
Subject to applicable law, you have the following rights in respect of the personal data that 11k holds about you:
To exercise any of the above rights, please submit a written request to support@11k.today with the subject line "Data Rights Request". We will respond within 30 calendar days. We may need to verify your identity before processing your request.
The 11k platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been submitted by or on behalf of a person under 18, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that your child may have provided personal data to 11k, please contact us immediately at support@11k.today so that we can investigate and take appropriate action.
11k implements a range of technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 11k takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.
11k reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. Where a material change is made, we will notify registered users by email or by a prominent notice on the Platform at least 14 days before the change takes effect. The date of the most recent revision is displayed at the top of this document.
Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with a revised policy, you must stop using the Platform and may request account closure in accordance with the Terms and Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 11k handles your personal data, please contact our privacy team using the details below:
For matters relating to responsible gaming, data self-exclusion requests, or account management, please also refer to our Responsible Gaming and Terms and Conditions pages.
Now that you understand how 11k protects your data, explore our games, check our FAQ for quick answers, or review our Responsible Gaming policy before getting started.